Frequently Asked Questions

If there is a problem with your order, please contact us by email immediately. Please provide your order number and reason for the problem so we can expedite your request.

All sales are final.

An order will be processed immediately after it is placed. Therefore, it’s important to review your order carefully.

What if there is a problem with my order?

If there is a problem with your order, please contact us by email immediately. Please provide your order number and reason for the problem so we can expedite your request.

Depending on how soon you contact us after you place the order. To request changes, email us immediately.

Go to My Profile, Order History. Use search and filter options to locate specific orders.

When your full order or part of your order ships you will receive an email notification with status and tracking details.

Order status can also be found in Order History.

Go to My Profile, Order History. Use search and filter options to locate your order. Click on the Order ID for order status and tracking details.

Go to My Profile, Order History. Use search and filter options to locate your order.

On the Order Details page, click Print.

Add items to your shopping cart, then click on My Cart in the upper right menu. In your cart, click Checkout.

Depending on how soon you contact us after you place the order. To request changes, email us immediately.

Reordering is simple and quick. Click the My Profile dropdown in the upper right corner of your screen and select Order History.

You will see a list of all your previous orders. Select the order number you would like to reorder. The order summary will give you the ability to reorder the entire order or reorder individual items from the order. (You can also label your orders in Order History to make searching easy.)

All major credit cards are accepted.

You can get to products from the Home page or Shop page.

Yes, inventory details are kept up to date. Note, not all products display inventory levels or status.

Go to My Profile to edit your personal details, your personal address book, change your password, or update your email preferences. Make sure you save changes.

Go to My Profile, Change Password. Enter your current password and your new password. Make sure you save changes.

In-stock items ship in 1-2 business days. Out-of-stock items ship within 3-4 weeks of receiving your order.

The arrival date is dependent on the selected shipping method.

Items ordered together may not arrive in the same box.

Backordered items will ship when inventory is received. You will be notified when backordered items ship.

No, we cannot deliver to PO Boxes.

Reordering is simple and quick. Click the My Profile dropdown in the upper right corner of your screen and select Order History.

You will see a list of all your previous orders. Select the order number you would like to reorder. The order summary will give you the ability to reorder the entire order or reorder individual items from the order. (You can also label your orders in Order History to make searching easy.)

Contact Us

 

Still have questions? We are here to help.

EMAIL: woods.marketing@oregontool.com

 

Product Specifications

 

Fit varies between brands. Product measurements, color information, and care instructions can be found in the description of each product. 

 

Decoration Guide

 

Click here for the Woods decoration guide.

 

Order Policy

 

All sales are final.

An order will be processed immediately after it is placed. Therefore, it’s important to review your order carefully.

What if there is a problem with my order?

If there is a problem with your order, please contact us by email immediately. Please provide your order number and reason for the problem so we can expedite your request.